Ivobank Limited
Privacy policy
Ivobank is committed to handling your information with high standards of security. We will not disclose any information we hold about you to anyone, save where: we have your consent; we are legally required to disclose; we have a public duty to disclose; it is in our interests to disclose; or, as contemplated in this Privacy Policy.
Data Protection Act
We are conscious of our responsibilities as a “data controller” under the UK's Data Protection Act 1998 and we shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with that Act and all other applicable data protection laws and regulations. Ivobank is registered with the UK's Information Commissioner under number Z9712505. If you would like more information about our data protection policy or our notification under the UK's Data Protection Act 1998, please contact us by using the "Contact Us" facility on our Website.
How we obtain information about you
We may as a result of both your interaction with the Website and any online chat hold and process personal information obtained about you when you access the Website.
We may monitor and record communications we have with you for training purposes, to check any instructions you give us, for crime prevention and to improve the quality of our services.
We will hold your personal information (including all application documentation and any other documentation supplied to us) securely on a database so that we can maintain and update your records, identify or tackle fraud or money laundering, carry out regulatory and politically exposed persons checks, identify other products and services which might interest you, recover debts and develop and improve our business and the products and services we offer.
We may use and share your personal information with other financial institutions for the purposes of both Ivobank and other providers of financial services assessing your eligibility to receive such services.
In order to protect all our customers against potential fraud, we will contact third party verification service providers in relation to the personal information you provide. In the course of such verification, we may also receive personal information about you from such service providers. In particular, if you register a credit card or bank account with Ivobank, we will use card authorisation and fraud screening services to verify that your card information and address matches the information that you supplied to Ivobank, and that the card has not been reported as lost or stolen.
What we do with your information
As a general rule the information which you supply will be processed purely for the purpose(s) for which it is supplied and collected. However we may, with your prior permission, use and transfer your information to our group companies and reputable third parties for the following purposes: (a) for business development; (b) market research; (c) to provide you with details of promotions, products, offers and services; (d) to share it between us and the parties mentioned above for direct marketing purposes. However, we will ensure that no personal information is passed on to such third parties without your consent.
If at any time you change your mind and want us to stop transferring your personal information to third parties and stop receiving promotions, you can change your preferences by logging on to your Ivobank Account.
In addition, each time we send you marketing information, we will provide an opportunity for you to unsubscribe from receiving further information from us on an easy and free-of-charge basis.
We reserve the right to share your information with third parties for other purposes. For example, in order to perform our Services, we will require a third party to process in-bound card payments. In addition and if necessary, we may transfer the management of your Ivobank Account to a third party for debt recovery purposes. Such third parties will hold and process your information securely and we will ensure that they will comply with the Data Protection Act 1998 and any other applicable law and will only process your information for the purposes and in the manner directed by us. We also may transfer your information to law enforcement agencies, other governmental agencies or third parties in relation to alleged illegal activities and for the purpose of complying with applicable laws, including anti-money laundering and anti-terrorism laws.
Also, if we sell our company or part of it, we will share your information with the purchaser, who may then provide you with information on their products and services
We may transfer and process any personal information you provide to us to countries outside the European Economic Area. Again, we will ensure that all adequate safeguards are in place in connection with such transfer.
Information which you are not aware we collect
We use "cookies" and other types of tracking software in order to personalise your visit to our Website and enhance the experience by gaining a better understanding of your particular interests and customising our pages for you. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user's computer to be identified.
We may use the information provided by cookies to analyse trends, administer the Website, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.
Our Website requires the use of cookies in order to work at its best. If you do not wish these cookies to be used then please note that you may not experience our Website working to its best effect.
The accuracy of your information
While we endeavour to ensure that the information we hold about you is accurate and kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate. Should you inform us of inaccuracies in the information which we hold in relation to you or, if we discover that such information is inaccurate, it shall be promptly rectified by us. We do not intentionally retain any information about you which is out of date or which is no longer required.
Retention of data
We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.
Links
Our Website contains links to other websites belonging to third parties. We do not control the privacy practices of these other websites. You should therefore make sure when you leave our Website that you have read the other website’s privacy policy.
Changes to the Policy
We reserve the right, at our sole discretion, to modify, add or remove sections of this Privacy Policy at any time and any changes will be notified to you using the email address you have given us or by an announcement on this Website. Your continued use of this Website, following the posting of changes to these terms, will mean you accept these changes.
Access Rights
You have a right to access the personal data we hold about you. If you wish to obtain a copy of this information and hold an account with us, please contact us using your secure email. If you do not hold an account with us please email us using the ‘Contact Us’ facility on our Website. We will charge you a small fee to access your data (which is currently £10).
Privacy Queries
If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us using the "Contact Us" facility on our Website.
Thank you for visiting our Website.
- 01/07/08 -
